Reynolds and Reynolds

The True Vendor Difference: Contact Management, part of the Reynolds Retail Management System, helps you manage key customer data effectively and drive more efficiency into your CRM processes.

Built from the ground up to work with your DMS, Contact Management helps you; Respond to leads quicker, organize tasks, and update customer records anytime, Access your system anytime, anywhere with any Internet-connected device, Build life-long customer relationships and manage CRM for the entire dealership, Save time with one login for your CRM, web, and vehicle inventory management tools, Control expenses by using data-driven, focused marketing efforts with custom digital messaging and Track key sales tasks and activities with on-demand reports.

Products/Services Offered

  • Respond to leads quicker
  • Access your system anytime
  • Build life-long customer relationships

Contact Reynolds and Reynolds

Website: http://www.reyrey.com/

Vendor Checklist

Service Area: United States
Established: 1927
Vendor Relations: No
Offer Training: Yes
Headquarters: Ohio

Awards:

ProMax Unlimited

The True Vendor Difference: OEM leads are sent directly to your system for the most accurate tracking and response time reporting. Want to improve your OEM response time?

ProMax has you covered with customizable lead activity monitoring and reports. The ProMax ILM system is configurable to your sales process, and works equally well for large dealerships with multiple rooftops and small car lots alike. Set up and manage each lead source differently, assigning leads to specific salespeople, staff on the lot, or use a round-robin system.

Products/Services Offered

  • Lead Delivery Options
  • Duplicate Lead Handling
  • E-mail Templates, EBrochure, and Price Drop Alert

Contact ProMax

Website: http://www.promaxonline.com/

Vendor Checklist

Service Area: United States
Established: 1995
Vendor Relations: No
Offer Training: Yes
Headquarters: Iowa

Awards:

AutoRaptor

The True Vendor Difference: E-leads from all of your providers are managed in one place, simplifying the assignment process and enabling you to follow up quickly. Follow-up tasks and customized reminders are tailored to your dealership. Create custom action plans for every stage of the sales process, from first follow-up to delivery and beyond. Easily claim and reassign new leads, or use Round Robin to automatically assign leads to available sales reps

Products/Services Offered

  • Simple E-lead Management
  • Customized Action Plans
  • Lead Assignment

Contact AutoRaptor

Website: http://www.autoraptor.com

Vendor Checklist

Service Area: United States
Established: 1992
Vendor Relations: No
Offer Training: Yes
Headquarters: Rhode Island

Awards:

Car-Research

Over 90 percent of car buyers begin the car buying process using the Internet and 80 percent of potential car buyers submit lead information prior to visiting a dealership. Without a reliable lead management software and proven process, your dealership is losing valuable leads, prospects, and sales. CAR-Research XRM’s Internet Lead Manager (ILM) enables consistent communication with leads using various marketing methods. Using our ILM, your dealership can create a consistent and repeatable lead management process for all stages of a lead lifecycle, including capturing new leads, distributing leads, marketing, tracking communication, nurturing leads, converting leads, and analyzing results.

Products/Services Offered

  • Dynamic and intelligent auto responses tailored to the customer’s interests
  • Smart-phone integration, including text and e-mail message notifications
  • View and track all customer activity and communication from a single screen

Contact Car-Research

Website: https://www.car-research.com

Vendor Checklist

Service Area: United States
Established: 1994
Vendor Relations: No
Offer Training: Yes
Headquarters: Texas

Awards:

ELead

The True Vendor Difference: We are performance driven. The industry’s top automotive professionals, developers and programmers built the ELEAD CRM system from the ground up, and we have tuned it over decades. Our CRM solution scales to any size retail operation to manage customers’ life cycle and maximize sales and service opportunities.

ELEAD CRM strategically communicates with all opportunities- including sold and unsold Showroom, Phone and Internet- to attract, manage and retain customers for life. ELEAD1ONE provides dealer clients with consistent high-level engagement and best-practice processes proven to give their customers the ideal buying experience!

Products/Services Offered

  • All Major DMS and Third-party Providers
  • Full Integration with ELEAD Virtual BDC to Generate Appointment and Leads and Provide Custom Follow up
  • Online Marketing Providers

Contact Elead

Website: http://www.elead-crm.com/

Vendor Checklist

Service Area: United States
Established: 1985
Vendor Relations: No
Offer Training: Yes
Headquarters: Georgia

Awards:

DealerSocket

The True Vendor Difference: DealerSocket is an industry leading automotive CRM – Customer Relationship Management and dealership training provider, serving auto dealers throughout the US and Canada. Founded in 2001 by Jonathan Ord and Brad Perry, DealerSocket is based in San Clemente, California and employs over 300 people, serves over 3000 dealers in US, Canada, Australia and supports over 100,000 active users.

Products/Services Offered

  • Lead Routing
  • Set Calendar Reminders
  • Consistent Targeted Process

Contact Dealer Socket

Website: http://www.dealersocket.com/

Vendor Checklist

Service Area: United States
Established: 2001
Vendor Relations: No
Offer Training: Yes
Headquarters: California

Awards:

Dealer Lead Track

The True Vendor Difference: Dealer Lead Track’s simple, effective and affordable internet lead management system guides staff to consistently collect and catalog essential customer information during initial contact making every new lead a quality lead Customer information displays on each staff members Lead Dashboard prioritized into six categories, Hot, Active, Out Of Stock, Sold, Dead, and Warranty Follow Up allowing staff to focus on the hottest sales opportunities
Customer information is only a mouse click away so staff never misplaces customer information Follow up with customers when they are ready to buy whether tomorrow, two weeks or six months from now with Dealer Lead Track’s follow up calendar reminder tool Improve productivity for both novice and seasoned sales staff helping them effectively manage every customer opportunity.

Products/Services Offered

  • Automate Incoming Leads
  • Set Calendar Reminders
  • Text or eMail Notifications

Contact Dealer Lead Track

Website: https://www.dealerleadtrack.com

Vendor Checklist

Service Area: United States
Established: 1991
Vendor Relations: No
Offer Training: Yes
Headquarters: Georgia

Awards:

VinSolutions

The True Vendor Difference: With VinSolutions, our suite of products spans the scope of your auto dealership’s needs. Whether you own a single store, or command a multi-rooftop operation, MotoSnap™ Automotive CRM is the perfect software solution. A proven trendsetter in on-demand automotive Customer Relationship Management (CRM), Internet Lead Management (ILM) and Inventory Control Systems, VinSolutions’ Development Team continuously advances software technology through leading-edge innovations. Our fully-integrated Business Development Center (BDC) and Dealership Desking Modules round out our complement of dealership Internet software solutions.

VinSolutions not only offers world-class Internet software, but we also provide exceptional products on several more levels. Our Training and Consulting Teams give each client personalized and excellent service. With their extensive knowledge of automotive sales processes, they quickly set their students on the path to increased sales. In addition, our Design Team creates fully integrated Dealer Websites, specifically constructed to attract vehicle shoppers and convert them to vehicle buyers.

Products/Services Offered

  • No contracts
  • Web based software, no servers required
  • Automotive BDC department

Contact VinSolutions

Website: http://www.vinsolutions.com

Vendor Checklist

Service Area: United States
Established: 2006
Vendor Relations: No
Offer Training: Yes
Headquarters: New Mexico

Awards: